Payment

At Play Cool.com, we guarantee 100% satisfaction. If you are unhappy with the products you have received, please see the following instructions:

(1)Defective Products:

All defective products can be replaced for good ones or get refund. If you have received defective items, please contact us within 30 days after you receive the goods. After we confirm the problem, we will send you new replacements or refund you.

(2)Non-defective Products:

Products that are not defective can be returned for refund or replacement, even if return the goods simply because of your personal reason instead of funshowcase-related reasons, but must apply within 10 days from the arrival date of shipment. Please kindly note that customer should be responsible for return shipping costs and taxes incurred,So please kindly contact us before you send items back.

The following information are required when you reflect the problem.